What is The Willows’s CQC rating?

The CQC overall rating for The Willows is "Good".

The Willows

Q: What is The Willows’s CQC rating?

The CQC overall rating for The Willows is &quot;Good&quot;.

Trusted to care in Middlesbrough, Cleveland

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The Willows

Welcome to The Willows

Our modern, purpose-built care home and we offer nursing, residential, respite and day care for older people who are living with dementia. We also provide sensitive end of life care.

The Willows is a purpose-designed single storey care home. Each of our large, comfortable bedrooms has en-suite facilities, stylish furniture, a 24-hour nurse call system and telephone and television connections.

Outside, our attractive courtyards have colourful hanging baskets and plenty of sitting areas for residents to enjoy. Our sensory garden has edible plants chosen for their fragrant smells and different textures. It’s a garden that can be enjoyed by all residents.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Woodside Resource Centre
Cavendish Road
Middlesbrough
Cleveland
TS4 3EB

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Life at our home

At The Willows we get to know each person we care for well so we can personalise the care they receive to their needs. We encourage residents to stay active and independent, enjoying interests and outings that are meaningful to them. We organise a range of activities including music sessions, coffee mornings, armchair fitness, baking, therapy pet visits and gardening.

Garden
Garden view rooms
Hair and beauty salon
Namaste room

Care at our home

Our team provides a full range of care for people who are living with some form of dementia. Our team receives the latest training so that we know we're giving residents the best care possible.

Types of care offered

Healthcare services

Chiropody
Dentist
Namaste care
Optician
Pharmacy service

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at The Willows will provide your loved one with care that is completely tailored to their individual needs and wishes.

As a home manager, I think it’s important to be passionate about the residents in your home. That way you’ll always ensure that they receive the best care. I aim to be a role model for the team as well. If they see you rolling up your sleeves and helping, they’re likely to go the extra mile too.

Julie GregoryHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at The Willows care home.

Everyone knows me by name. As soon as I walk in I ask them how my loved one is and they can always tell me what she has done that day and how she is feeling. We have family members day, so you get connected to other family members with that, which is really nice. Every member of staff, carers, catering, everyone knows who you are and who you visit. They make you feel at home.

Relative of a resident, March 2024

Excellent staff, excellent facilities. They genuinely care about the residents and they anticipate problems before they happen. Wonderful people! The care team are very well trained, very skilled at there jobs. They work really hard to get to know each resident and meet their needs as best as they can. It's very personalised care, everyone is on first name terms, they take time to know and interact with the residents and they support them to stay in the best possible mental and physical state.

Relative of a resident, March 2024

It's a really friendly place, they've created a lovely, homely atmopshere in there and we are made to feel welcome any time. Everyone is so lovely, and so considerate of us all as a family. They know just how to interact with our loved one, and they treat us the same way... they always come and speak with us and we've developed a good relationship with them all. They know about us as a family and they can talk with our loved one about us, which is lovely.

Relative of a resident, March 2024

It has got one of the nicest atmosphere - they treat my dad with respect and dignity. They call if there is anything. I am absolutely confident that my dad is getting the best treatment possible.

Relative of a resident, August 2023

I am really pleased with the care, everything that she is getting. I am happy and she is happy.

Relative of a resident, August 2023

Follow us on Facebook

Stay up-to-date with what's happening at the home on our Facebook page

Carehome.co.uk Top 20 Care Homes in North East England 2024

Top 20 Care Homes Award 2023 Winner - North East England

Top 20 Care Homes Award 2022 Winner - North East England

Caring UK Awards 2024 finalist - Employer of the Year

Caring UK Awards 2024 finalist - Care Group of the Year

Greater Essex Careers Hub 2024 winner - Employer Encounter of the Year

Love Laundry Awards 2024 finalist - Care Home Group

National Dementia Care Awards 2024 finalist - Inspirational Leader in Dementia Care, Alison Butler

LaingBussion Awards 2024 finalist - Care Home Group of the Year

Leaders in Care Awards 2024 finalist - Andrew Knight, Executive of the Year

The National Care Awards 2024 finalist - Care Home Group (Large)

National Association of Care Catering Awards 2024 finalist - Catering Team of the year Award

Inhouse Recruitment Awards 2024 finalist - Candidate Experience

Inhouse Recruitment Awards 2024 finalist - Best Place to Work

Inhouse Recruitment Awards 2024 finalist - Use of Tech

UK Employee Experience Awards 2024 winner - Best Employee Experience Journey

UK Employee Experience Awards 2024 winner - Best Company to Work For (large company)

Care Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities

William Rathbone Awards 2024 winner - Executive Nurse Leadership

Stars of Social Care Awards 2024 winner - Recruitment and Retention Award

Dementia Care Awards 2024 finalist - The Dementia Friendly Business Award

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Public Sector Catering Awards 2024 winner - Care Catering Award

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Health Investor Awards 2024 finalist - Care provider of the year

Caring UK Awards 2023 winner - Care Group of the Year

Nursing Times Awards 2023 winner - Nursing in Social Care

Women Achieving Greatness in Social Care 2023 finalist

Engage Awards 2023 finalists

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

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Trips and outings

Residents living in Care UK homes are offered a range of day trips and organised activities in their surrounding areas. These outings are a great chance for residents to get out and about and enjoy activities, exercise and a change of scenery.

Dorman Museum - Middlesbrough
Transporter Bridge - Middlesbrough
Stewarts Park - Middlesbrough
Ormesby Hall - Middlesbrough
Millennium Bridge - Thames Embankment, London

Nearby Homes

The Willows

Cleveland TS4 3EB

CQC Rating: Good

FAQs

The Willows offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: garden and hair and beauty salon.

The CQC overall rating for The Willows is "Good".

The Willows offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Middlesbrough, Cleveland.

Yes, you can find more Care UK homes in these locations:

Care homes in Cleveland

Care homes in Middlesbrough

The Willows care home

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The Willows

The Willows

Welcome to The Willows

At a glance

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Follow us on Facebook

Your next steps

Help and advice

Retirement home options

What are live-in and domiciliary care?

How to care for someone with Parkinson’s

Trips and outings

Nearby Homes

Nearby homes

Nearby homes

FAQs

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

Are you happy to accept 'Functional' cookies?

The Willows

The Willows

Welcome to The Willows

At a glance

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Follow us on Facebook

Your next steps

Help and advice

Retirement home options

What are live-in and domiciliary care?

How to care for someone with Parkinson’s

Trips and outings

Nearby Homes

Nearby homes

Nearby homes

FAQs

What facilities does The Willows provide?

What is The Willows’s CQC rating?

What types of care does The Willows offer?

Are there any other Care UK care homes in Cleveland?