Legal & regulatory information

Scroll

Our complaints process

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Whistleblowing

We want to ensure that everyone who works in a Care UK care home works in a way which is true to our values and promotes the best possible service.

Gender pay gap report

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential to provide first class care to our residents.

Read the gender pay gap report

Read report

Governance

The quality and governance landscape continues to change in the social care sector, and Care UK is at the heart of new initiatives to drive improvement.

Privacy and data policy

At Care UK we are committed to protecting your personal data and handling it responsibly. As such, we have updated our Privacy Policies to explain how we manage your data.

Financial information

Care UK is a privately owned company. Read a summary of our recent financial performance.

Modern Slavery Statement

The board of Care UK are proud of the steps they have taken to eradicate slavery and human trafficking in our supply chain and business.

READ STATEMENT

Your shortlist

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

We need your consent

Are you happy to accept 'Functional' cookies?