Cookie declaration

When you visit our website, it sends small files to your computer called cookies. These cannot be used to identify you personally, but can make the website work more efficiently for you by improving the time required to access pages and reducing the number of times you need to enter information. Cookies also enable us to understand how people are using the website so they can improve the online experience they provide.

The cookies we use

Strictly Necessary Cookies

These cookies let you move around the website and use essential features. These cookies don't gather or store any personally identifiable information about you that could be used for marketing or remembering where you've been on the internet. As these cookies are necessary for the correct functioning of our website, you are unable to control their use from within the cookies management tool however you can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Cookie	Domain	Purpose	Expires
.AspNetCore.Antiforgery	careuk.com	Helps prevent Cross-Site Request Forgery (CSRF) attacks.	On leaving webiste
OptanonAlertBoxClosed	careuk.com	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.	1 year
OptanonConsent	careuk.com	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.	1 year
OptanonAlertBoxClosed	cdn.cookielaw.org	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.	1 year
OptanonConsent	cdn.cookielaw.org	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.	1 year
_ce.cch	careuk.com	Cookie from CrazzyEgg which is used to check if cookies can be added.	On leaving website
incap_ses_*	carehome.co.uk	For linking HTTP requests to a specific visit.	On leaving website
__cf_bm	vimeo.com	This is a CloudFoundry cookie and its purpose is to read and filter requests from bots.	1 day

Functional Cookies

These cookies allow our websites to remember choices you make (such as location) and provide enhanced, more personalised features and functionality. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all these services may not function properly, for instance using LiveChat to speak with our agents, shortlisting care homes or watching videos.

Cookie	Domain	Purpose	Expires
CMSLandingPageLoaded	careuk.com	Cookie from Kentico CMS which Indicates that the landing page has already been visited and the Landing page activity is not logged again for the current visitor. Expires after 20 minutes and the expiration period of the key is renewed every time the website is accessed again.	Few seconds
__lc_cid __lc_cst __oauth_redirect_detector	accounts.livechatinc.com	Essential cookies for the website live chat box to function properly. The purpose of this cookie is to verify the identity of a customer created in LiveChat.	2 year
sosense	sensehqchat.com	Essential cookie for the recruitment chatbot to function properly. The purpose of this cookie is to verify the identity of a customer created in a chatbot session.	1 year
sp_landing sp_t	spotify.com	This cookie is set by the provider Spotify. This cookie is used to implement audio content from Spotify on the website. It also helps in collecting information on user interaction with this audio content.	1 year
vuid _cfuvid	vimeo.com	Used by vimeo to track and store embedded video usage	2 years
visid_incap_XXXXXX	carehome.co.uk	Incapsula DDoS Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.	1 year
ce_need_secure_cookie	co.uk	This is set by the optimisation tool CrazyEgg and records anonymous usage activity on the site to help define heat maps and common user patterns to improve functionality and content development. This cookie is specifically to determine cookie security parameters.	On leaving the site
ce_cookie_check ce_get_top_level_domain	positive.co.uk	This is set by the optimisation tool CrazyEgg and records anonymous usage activity on the site to help define heat maps and common user patterns to improve functionality and content development	On leaving website

Performance Cookies

These cookies collect information about how visitors use our website. This includes details of where the visitor has come from (e.g. referring domains, search engines, marketing campaigns) and the pages viewed. We also collect details on the site path of the visitor, which content visitors are clicking on, which of our care homes or topics related to care visitors are interested in, and the total number of times a visitor has been to our website. We use the information to improve our website and enhance the experience of its visitors. We may share this information with analytics and search engine providers that assist us in the improvement and optimisation of our site. All information these cookies collect is aggregated and therefore anonymous.

CookieOn leavn	Domain	Purpose	Expires
_ce.gtld	careuk.com	Used by Crazy Egg to identity the top level domain.	On leaving the site
_ga _gid	careuk.com	Associated with Google Universal Analytics. Distinguishes unique users by assigning a randomly generated number as a client identifier. Included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.	2 years
_gat_UA-	careuk.com	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.	Few seconds
_gat_UA-XXXXXX-X	careuk.com	This cookie is associated with Google Analytics, to throttle the request rate - limiting the collection of data on high traffic sites.	Few seconds
_ga _gid	sensehqchat.com	Associated with Google Universal Analytics. Distinguishes unique users by assigning a randomly generated number as a client identifier. This is used by the Sense HQ recruitment chatbot to provide visitor and performance information relating tot he use of the chatbot.	1 year
_gat_gtag	sensehqchat.com	This cookie is associated with Google Analytics, to throttle the request rate - limiting the collection of data on high traffic sites.	Few seconds
_uetvid	careuk.com	Microsoft Bing Ads tracking cookie. It helps us engage with visitors following a website visit.	Few seconds
CMSAnalyticsData	careuk.com	Kentico CMS Cookie - Persists user-related data and is used by Web analytics to keep track of exit page candidates.	Few Seconds
VisitorStatus	careuk.com	Cookie from Kentico CMS Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.	20 years
__utmz __utmc __utma __utmt __utmb		This is related to the CQC rating widget that is used on our website. It is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.	On leaving the site
careuk_recents	careuk.com	Used by the website to store information about recently visited care home pages so that these can be presented back to the visitor on their next visit.	6 days

Marketing Cookies

These cookies are used to collect information about your browsing habits to deliver more relevant advertising based on your interests. The personalisation of ads may be based on data collected about your use of our services and other data attributed to you by the ad platform. These include; interests, age, gender and other similar characteristics inferred from internet browsing or marketing data that an advertiser holds about you. To personalise our advertising and web experiences, unique identifiers are stored by a Cookie, to help create an ad profile. These are unique codes set on your device’s mobile operating system. Data that identifies you directly, such as name, mobile number or email address is not collected by the cookies or used for the purposes of advertising.

We work with carefully selected partners to show both personalised and non-personalised ads. These partners include advertising agencies and tech platforms who perform data analysis to enable personalised ad delivery and tracking. These companies may also use data collected from cookies dropped by other websites you have browsed on your device. This enables the display of ads based on your browsing behaviour, which may mean the ads you see are more relevant to your interests. This can also help to limit the frequency of adverts you see across the internet if you have already seen a particular ad.

Cookie	Domain	Purpose	Expires
_fbp	careuk.com	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	Few seconds
_uetsid	careuk.com	Microsoft Bing Ads tracking cookie. It helps us engage with visitors following a website visit.	Few seconds
CurrentContact	careuk.com	Kentico cookie. Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.	50 years
MUID	bing.com	This cookie is used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronise the ID across many different Microsoft domains to enable user tracking.	390 days
c_user xs	Facebook.com	This domain is owned by Facebook, which is the world's largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.	On leaving website

What are the different types of cookies?

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

This website uses session and persistent cookies.

How to control and delete cookies.

If you want to restrict or block the cookies we set, you can do this through your browser settings, or you can use the link below.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit cookies.insites.com. Alternatively, you can search the internet for other independent information on cookies

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

Data Protection Officer
Care UK
Connaught House 850
The Crescent
Colchester
Essex
CO4 9QB

Email: dpo.carehomes@careuk.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, like to have the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.

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