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What others have to say

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Getting regular and honest feedback from our customers gives us a vital health check

Listen to the views of family members of Care UK care home residents

A home from home at Ayton House

A home from home at Ayton House

The staff are marvellous at Bowes House

The staff are marvellous at Bowes House

The food is amazing at Brook Court

The food is amazing at Brook Court

The management at Charlton Lodge are very caring

The management at Charlton Lodge are very caring

What to look for when looking for a care home

What to look for when looking for a care home

I'm well looked after at Harcourt Gardens

I'm well looked after at Harcourt Gardens

Activities are resident led at Llys Herbert

Activities are resident led at Llys Herbert

She feels safe at Metchley Manor

She feels safe at Metchley Manor

Our first impressions of Sandfields

Our first impressions of Sandfields

Our recent reviews

Read some of the recent reviews we’ve received from family and residents of Care UK care home residents.

The level of care my mother receives is outstanding and we are always made to feel so welcome. I see how hard the team works and how they remain professional with an excellent sense of humour and ensure that all the residents are engaged in the most amazing activities. The rooms are always clean, and the laundry service is fantastic. The catering is exceptional. We are so proud that we made this choice for our mother and very much appreciate the staff dedication and lovely warm smiles.

Relative of a resident at Murrayside, April 2026

We as a family cannot thank enough all the staff at Deewater for the outstanding care Mum continues to get since arriving 18 months ago. The staff are friendly, nothing is too much trouble, the home is exceptionally clean as is Mum's room. There is always some sort of activity taking place and the residents enjoy planned outings. Mum often expresses how well she is looked after and how kind the staff are.

Relative of a resident at Deewater Grange, April 2026

I cannot speak highly enough of Oak House Care Home and its incredible team. From the moment you walk through the doors, you’re welcomed with warmth, professionalism, and genuine care, with staff always going above and beyond to make both residents and visitors feel comfortable. The team are not only highly professional but truly compassionate, with a clear dedication to residents’ wellbeing and happiness. A special mention goes to the first-floor manager, whose outstanding leadership and positivity ensure everything runs smoothly.

Relative of a resident at Oak House, February 2026

Thank you for all the care and support you provided for Diana. She was so boosted by all the social engagement! We really appreciated all you did!

Relative of a resident at Chocolate Works, February 2026

Our sincere thanks to the team at Harcourt for the care, compassion and kindness given to mum during her time with you all. You are all seen and deeply appreciated by us.

Pam, Joan, Derek and Isla of a resident at Harcourt Gardens, January 2026

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we’d love to hear from you

Please take a minute to send us your feedback using the form below and we’ll get back to you as soon as we can. To help us respond to you as quickly as possible, please include the name of the service in question and the date of your most recent visit.


Feedback form


Our complaints process 

If you would like more information relating to our complaints policy and process  please visit here.

Nearest home

37 Muriel Street, Islington London, N1 0TH

CQC: Outstanding
  • Residential care
  • Nursing care
  • Residential care
  • Nursing care
  • Residential care
  • Nursing care
  • Residential care
  • Nursing care