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To help us get you to the correct contact information as quickly as possible, please select from the below options that most closely matches your needs.
Seeking care for a loved one
Why not give our easy-to-use care home search tool to find your nearest Care UK care home and call our dedicated customer support team about the home you are interested in.
Whether you are looking for information, wishing to provide feedback or make a complaint, our team always loves hearing from our current customers and are ready to help.
If you are looking for a role with Care UK or at one of our homes, the quickest way for us to help you is through our dedicated careers website where you can find and apply for vacancies near you.
We have an experienced media relations team based in our Essex support office. This is the first port of call for any journalist who wishes to make an enquiry about Care UK or any of our homes.
Getting regular and honest feedback from our customers gives us a vital health check
We’d love to hear your feedback and there are lots of ways to get in touch with us
Our contact us page has plenty of information about who to call. If you prefer, you can complete our online feedback form.
What others have to say
Here are just some of the comments we’ve received from family members of Care UK care home residents.
My dad feels at home at Ambleside
My dad feels at home at Ambleside
I feel reassured since Mum moved to Abney Court
I feel reassured since Mum moved to Abney Court
Mum moving to Mountbatten Grange was the best decision we could have made
Mum moving to Mountbatten Grange was the best decision we could have made
I could go back to being a sister when my brother moved into Kentford Manor
I could go back to being a sister when my brother moved into Kentford Manor
Care at Brook Court is truly person centered
Care at Brook Court is truly person centered
The staff are so caring at Winchcombe Place
The staff are so caring at Winchcombe Place
It feels like a family home at Bowes House
It feels like a family home at Bowes House
The food is excellent at Perry Manor
The food is excellent at Perry Manor
Ancasta Grove is my home now
Ancasta Grove is my home now
Bourley Grange is a secure, safe and happy place
Bourley Grange is a secure, safe and happy place
The staff at Heather View are wonderful
The staff at Heather View are wonderful
I have peace of mind since my loved one moved to Chandler Court
I have peace of mind since my loved one moved to Chandler Court
Our first impressions of Sandfields
Our first impressions of Sandfields
Smyth Lodge suits me perfectly
Smyth Lodge suits me perfectly
Our recent reviews
Read some of the recent reviews we’ve received from family and residents of Care UK care home residents.
The team were brilliant with my Uncle, going above and beyond in every effort to provide kind, top quality, professional care. I really can’t thank them enough, especially Candy, Isabella and Zoe.
Relative of a resident, June 2024
Valentine lunch was a first for David and I - after 64 years of marriage we finally celebrated Valentine’s Day! It was a fantastic gesture and the meals, ambience and attention was 5-star. Thanks to the amazing team for all the care and help you give to David.
Wife of a resident, June 2024
We have been really pleased with mum's move to Cairdean House. The staff are welcoming and attentive, and we have really noticed a positive change in mum's physical appearance and mobility. She seems calm when we visit her and we feel she has settled in well. We are very happy with the positive change in mum.
Relative of a resident, June 2024
From the moment Dad arrived at Ponteland Manor, it was evident that he was not just a resident but a cherished member of the community. I would like to express my gratitude to the team for the exceptional care and support you provided to my Dad.
Relative of a resident, May 2024
I want to express how impressed we have been with the exceptional care the team at Salisbury Manor has shown us. She has come on leaps and bounds since arriving at the home from the hospital.