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Moving in

We're here to help your loved one settle in their new home

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We support you and your family to feel involved and engaged in your loved one’s move, and in their life in the home

Moving into your new home

We are renowned for delivering person centered care that is entirely personalised to your needs. That's why we take the time to get to know you and your family, your lifestyle, personality and interests, so we can get a sense of you as an individual and how you like to live your life. We’ll also ask you and your loved one how you want to stay in touch, from in person visits to video calls.

 

The reception we got was excellent and we were all made to feel welcome.  We knew that Sandfields was going to be perfect - a truly 5- star care home.

Friend of a resident, Sandfields

If you have a questions about any aspect of our admissions process, read our moving into a care home checklist, or get in touch with our friendly team who will be happy to help.

Feeling settled

We support new residents to settle in quickly. Before your loved one even joins us, we’ll get their bedroom set up in just the way they want. We’ll paint it their favourite colour, put up pictures and shelves, and your loved one is welcome to bring treasured possessions to make their room feel more like home.

Read more tips about how to make your new room feel like home.

Getting to know each other

Colleagues will start introducing themselves to you and your loved one, explaining who they are, what they do, and how they can help you. Our Care and Lifestyle teams will also continue getting to know all about your loved one’s past life and interests, and the goals they want to achieve. It's all part of our person-centered approach to care.

We believe that moving into a care home can be the start of a positive new life, so, if your loved one wishes, we’ll support them to explore new interests or rediscover past hobbies. We’ll also introduce your loved one to other residents with a similar background and interests so new friendships can start to form.

Freedom to choose

Of course, choice is all-important. If your loved one isn’t keen on joining in with small group activities, our caring colleagues are always happy to do one-to-one activities with them. And if your loved one prefers to stay in their room, or simply watch an activity, that’s fine too. We never make assumptions about what a person wants to do. We’ll always ask them, and encourage them to take part, but respect their decision, whatever they want to do.

Find out more about life in a Care UK care home.

Stay up-to-date

Family involvement is a vital part of care home life. Most Care UK homes have Facebook pages. These are a great way to get a sense of how our teams support residents to live each day to the full. Activities and events are all showcased on the home’s Facebook page. Many relatives find it a fantastic way to keep up-to-date with what their loved one’s doing, as well as everyday news from their loved one’s home.  

FAQs

If you receive a State Pension or Pension Credit, you should contact the Pension Service as soon as possible if you move into a care home for one night or more. You will need to give details of the care home, including when you moved in and how you are paying for your stay.

If you receive any of the following benefits you will also need to report your stay in a care home: Attendance Allowance, Disability Benefits, Universal Credit, Housing Benefit, Income Support, Jobseeker’s Allowance and Employment and Support Allowance.

Once you or your loved one has made the decision to move into a care home and have chosen the right home, it’s a good idea to visit the home again to familiarise yourself and make a note of what you will need to bring, as well as double checking what is covered in your care home fees. 

You will need to pack enough clothing for two weeks, as well as toiletries and personal items. Don’t forget to bring photos and other belongings that will help your loved one settle into the home.

At Care UK, our teams will get to know you and your family well to get a sense of your needs and preferences. We’ll ask about your interests and life history, as well as finding out how you and your loved one want to stay in touch.

You will also need to let any relevant people and organisations on your loved one’s mailing list know about their new address. Inform their GPs, local council, banks, utility companies and any friends and family members.

Find out more about the process of moving in and prepare for every step of the journey with our checklist. 

Moving into a care home can feel like a big step, so at Care UK we believe it’s important to support new residents to settle in quickly.

We’ll get your loved one’s bedroom set up just how they want it before they arrive. We can paint their bedroom in their favourite colour, hang family pictures, put up shelves and decorate the room with their treasured possessions to make the space feel like home.

We recommend that residents bring photos and other sentimental belongings like soft furnishings, favourite books, or a familiar scented candles to help feel more settled. Discover our tips for 7 ways to make a care home feel like home.

Our team will also pop in to introduce themselves on move in day and help your loved one feel welcome in their new home. They’ll get to know them and introduce them to other residents with similar backgrounds and interests so they can start to form friendships from the start.