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Save your shortlisted homes here.

As you search for a care home, add your shortlisted homes here by clicking the heart icon. You'll find all your choices here for ease of reference.

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Getting in touch

Customers & families

Whether you are looking for information or wishing to provide feedback, our team always loves hearing from our current customers and are ready to help.  

Would like to speak with someone

Our customer support team would be happy to help and support you.

0330 165 1330

Care enquiry line opening times:

  • Mon-Tue 8:30am-8pm
  • Wed-Fri 8:30am-5:30pm 
  • Sat 8:30am-5pm
  • Sun 10am - 4pm

All calls are charged at a local rate.

If you would rather that one of our team called you back please fill in the form below.

Request a callback


Would like to leave us feedback

We’d love to hear about your experience – good and bad – of using our services so we can improve what we do.

Please take a minute to send us your feedback using the form below and we’ll get back to you as soon as we can. To help us respond to you as quickly as possible, please include the name of the service in question and the date of your most recent visit. 

Give us your feedback


Our complaints process 

If you would like more information relating to our complaints policy and process  please visit here.