What is Charlotte House’s CQC rating?

The CQC overall rating for Charlotte House is "Good".

Charlotte House

Q: What is Charlotte House’s CQC rating?

The CQC overall rating for Charlotte House is &quot;Good&quot;.

Trusted to care in Isleworth, Greater London

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Charlotte House

Welcome to Charlotte House

Charlotte House is a modern, purpose-built care home in Isleworth, Greater London provides expert care in warm, comfortable surroundings.

Our dedicated team provide specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia. We also deliver compassionate end of life care.

We work closely with residents and their families to develop personalised care plans that incorporate the smallest details, so that we provide care that makes your loved one feel special. Our goal is that every resident of Charlotte House leads a happy, comfortable and fulfilling life.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Snowy Fielder Waye
Isleworth
Greater London
TW7 6AE

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

The Big Care UK Sports Day - free event at Charlotte House

Come along to celebrate The Big Care UK Sports Day on Saturday 20th July 2024, from 10.30am.

Find out more

The Big Care UK Sports Day - free event at Charlotte House

Dementia friendly café – free event at Charlotte House

Join us for our dementia friendly café at Charlotte House every third Tuesday of every month, 10.30am - 12pm.

Find out more

Dementia friendly café – free event at Charlotte House

Have a look around our home

At Charlotte House, residents can enjoy a range of wonderful facilities, beautifully decorated shared spaces and landscaped gardens.

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Life at our home

Keeping busy and engaged in everyday life is key to happiness and independence in older age. We support residents to take part in activities and routine tasks that appeal to their abilities and interests - and we like to try something different.

Family guest room
Garden
Hair and beauty salon
Pub/ bar

Care at our home

The team at Charlotte House provides a range of care options, including nursing and dementia care on a permanent and respite (short term) basis.

Types of care offered

Healthcare services

Chiropody
Community support services
Dentist
Namaste care
Pharmacy service
Physiotherapy
Speech and language therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Charlotte House will provide your loved one with care that is completely tailored to their individual needs and wishes.

I love making residents smile and fulfilling their wishes. Charlotte House feels like a true home from home. Residents and colleagues are like family and we strive to see the world through the eyes of the people we care for, and their families, so that we can enable them to have empowering and enjoyable experiences every day.

Elisabeta Carmen SurligeanuHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Charlotte House care home.

I can see how well they are taking care of my loved one every time I visit. All in all it is excellent… he is never left alone, they prepare special food for him and provide plenty of snacks, they take him out for a walk every day, communication from the home is great, the place is kept clean and tidy and smelling fresh. They are on top of everything, they are very good!

Relative of a resident, March 2024

I am kept very well informed. They produce a newsletter each month, they send out a list of events that family members and friends can join in with, they have resident of the day and they regularly contact me to let me know how my loved one is getting on. And they call as soon as anything happens, no matter how minor, to let me know that she's okay and how they are dealing with the situation.

Relative of a resident, March 2024

The staff have gone out of their way to get to know my loved one and figure out how he ticks… they gently encourage him to participate in activities that he might enjoy, never in a pushy way, just very supportive… they make him feel cared for, comfortable and safe.

Relative of a resident, March 2024

It's very friendly, the people at the home look after him. I'm pleased with what they are doing.

Relative of a resident, August 2023

They make you so welcome and I am happy with the way they treat my aunt. The team are good at their job.

Relative of a resident, August 2023

UK Employee Experience Awards 2024 winner - Best Employee Experience Journey

UK Employee Experience Awards 2024 winner - Best Company to Work For (large company)

Care Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities

William Rathbone Awards 2024 winner - Executive Nurse Leadership

Stars of Social Care Awards 2024 winner - Recruitment and Retention Award

Dementia Care Awards 2024 finalist - The Dementia Friendly Business Award

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Public Sector Catering Awards 2024 winner - Care Catering Award

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Health Investor Awards 2024 finalist - Care provider of the year

Caring UK Awards 2023 winner - Care Group of the Year

Nursing Times Awards 2023 winner - Nursing in Social Care

Women Achieving Greatness in Social Care 2023 finalist

Engage Awards 2023 finalists

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

What is Love to Move? British Gymnastics’ dementia-friendly exercises

How Care UK uses British Gymnastics’ Love to Move exercises to help improve memory and mobility for older people living with dementia.

Loss of inhibitions

From a lack of social awareness to choice vocabulary and inappropriate displays of love or desire, some people living with dementia can show a loss of...

Obsessive compulsive behaviours

Some people living with dementia can begin to show obsessive compulsive or repetitive behaviours. These can include a discomfort about things being out of...

Nearby Homes

Charlotte House

Greater London TW7 6AE

CQC Rating: Good

FAQs

Charlotte House offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: garden, hair and beauty salon, pub/ bar and family guest room.

The CQC overall rating for Charlotte House is "Good".

Charlotte House offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Isleworth, Greater London.

Yes, you can find more Care UK homes in these locations:

Care homes in Greater London

Care homes in Isleworth

Charlotte House care home

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Charlotte House

Charlotte House

Welcome to Charlotte House

At a glance

The Big Care UK Sports Day - free event at Charlotte House

Dementia friendly café – free event at Charlotte House

Have a look around our home

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Your next steps

Help and advice

What is Love to Move? British Gymnastics’ dementia-friendly exercises

Loss of inhibitions

Obsessive compulsive behaviours

Nearby Homes

Nearby homes

Nearby homes

FAQs

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

Are you happy to accept 'Functional' cookies?

Charlotte House

Charlotte House

Welcome to Charlotte House

At a glance

The Big Care UK Sports Day - free event at Charlotte House

Dementia friendly café – free event at Charlotte House

Have a look around our home

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Your next steps

Help and advice

What is Love to Move? British Gymnastics’ dementia-friendly exercises

Loss of inhibitions

Obsessive compulsive behaviours

Nearby Homes

Nearby homes

Nearby homes

FAQs

What facilities does Charlotte House provide?

What is Charlotte House’s CQC rating?

What types of care does Charlotte House offer?

Are there any other Care UK care homes in Greater London?