Our team at
Parsons Grange

I’m a trained nurse, and previously, I was working as Deputy Director of Clinical Services at Nelson Mandela Children’s Hospital. I joined Care UK because I wanted to make a meaningful impact, and the care provider’s values align with my own. I love the focus on ‘teamwork’ especially.

I’ve had exciting experiences in my career, including being invited to participate in an international conference with world-renowned researchers as a panel speaker after presenting my own research findings.

In my Deputy Manager role, it’s important to have attention to detail, great time management, mentoring and teaching abilities and problem solving and risk management skills. I take pride in empowering the team with skills and knowledge and knowing the residents at Parsons Grange are happy and healthy.

The key part of my role is making sure residents are safe and the team is empowered. Seeing my team develop makes me proud of what I do.

When I’m not working, I enjoy fishing and travelling.

I have 25 years of customer service experience, including most recently as Client Services Manager in pharmaceuticals marketing. I decided to join Parsons Grange because it is a caring and rewarding environment to work in.

As Customer Relations Manager, it’s important for me to be empathetic, patient and a great listener. I enjoy each morning greeting the residents, but my favourite part of the day has to be introducing the home to prospective families and loved ones. I am very proud of Parsons Grange and our team.

The most important part of my role is delivering on what I promise, and, with the help of care teams, ensuring residents receive the optimal care they deserve. Seeing happy residents and relatives and knowing that as a home we have provided a caring, warm, loving home and most importantly an environment where residents can thrive and not just exist which makes me proud of what I do.

Before joining Care UK, I worked as a Property Maintenance Manager, but I was looking for a more rewarding job and a complete change of career. I have a background in events and parties, so the role of Lifestyle Coordinator seemed like a good fit for me.

It’s my role to organise fun activities and make sure that residents are leading a varied and fulfilling life in the home. In this role, you need to be kind, caring, bubbly and positive, with a good dose of empathy and compassion.

I love when an activity makes residents feel happy and fulfilled. One highlight was when a resident living with dementia who was terrified of birds handled a few birds of prey in the home, which made them feel alive and exhilarated! Making a difference in people’s lives is so rewarding.

When I’m not working, I love spending time with my grandchildren and family or socialising with friends. I also like taking long country walks, cooking, furniture painting and interior design.

Before joining Care UK, I worked in fine dining for five years and progressed to Sous Chef. When I couldn’t progress any further, I decided to move to a Head Chef role in a corporate environment. My last role was working in a private boarding school, but I wanted to expand my career at Parsons Grange, and I loved Care UK’s values.

As Head Chef, you need to be passionate, caring, driven and understanding. Upholding the standards that the residents deserve is the most important part of my role. I take pride in ensuring the residents are happy and well fed.

My favourite part of the day at Parsons Grange is spending time with residents – especially when we have events and I can see the joy that the work we do brings.

When I’m not working, I enjoy supporting Arsenal FC, going to the gym and spending time with my family.