Romford home wins seal of approval from national care watchdog

Company news

Jun 05, 2015

Care UK’s Heatherbrook care home in Essex has been given the seal of approval by a national care watchdog.

At an unannounced visit by the Care Quality Commission, inspectors found that the home in Como Street meets the Government’s standards of quality and safety which is assessed by looking at the following areas:

• Safety
• Effectiveness
• Caring
• Responsive
• Well-led

During their visit to the home, which provides nursing care for people with dementia, the inspectors talked informally to the team and examined the home’s administrative systems and processes.

Throughout the report, the inspectors highlighted that the staff at Heatherbrook care home were aware of the residents needs and were able to provide appropriate care and support. The report continued “Staff had support, supervision and different training programmes relevant to their roles. This showed staff had appropriate knowledge and skill to respond to people’s needs.”

Home Manager Michelle Di Bella said: “I am delighted and extremely proud of everybody involved here at Heatherbrook that we reached the high standard set out by the Government and CQC and I was even more delighted that the inspectors highlighted how the team works to respect people's privacy, dignity and independence.”

The inspectors noted that staff felt supported and they had the support and training they needed to perform their roles. The inspectors also noted that the people who lived in the home and their relatives felt safe due to the systems and processes in place at the home.

Michelle said: “Everyone at Heatherbrook, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.

“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”