Isleworth home wins seal of approval from national care watchdog

Company news

Dec 09, 2014

Care UK’s Charlotte House care home in Middlesex has been given the seal of approval by a national care watchdog.

At an unannounced visit by the Care Quality Commission, inspectors found that the home in Snowy Fielder Waye meets the Government’s five standards of quality and safety which are:

• Treating people with respect and involving them in their care
• Providing care, treatment and support that meets people's needs
• Caring for people safely and protecting them from harm
• Staffing
• Quality and suitability of management

During their visit to the home, which provides specialist care for older people, some of whom have dementia, the inspectors talked informally to the team and examined the home’s administrative systems and processes.

Home Manager Guy Chappelle said: “I am delighted that we reached the high standard set out by the Government and CQC.”

The inspectors noted that staff felt supported and they had the support and training they needed to perform their roles. The inspectors also noted that the home was clean throughout and heard about the home’s plans to refurbish bath and shower rooms in the near future.

Guy said: “Everyone at Charlotte House, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.

“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”