Treatment centre passes quality inspection with flying colours

Company news

Jan 31, 2014

Devizes NHS Treatment Centre has passed a national quality audit with flying colours.

The centre, in Marshall Road, received a routine inspection from the Care Quality Commission (CQC), the independent regulator of all health and social care services in England. The CQC inspector passed the centre on all five core standards:

• treating people with respect and involving them in their care
• providing care, treatment and support that meets people’s needs
• caring for people safely and protecting them from harm
• staffing
• quality and suitability of management.

Devizes NHS Treatment Centre is operated by Care UK, a leading independent provider of health and social care services, and services are commissioned by the local NHS. The centre provides treatments across a wide range of services including dental surgery, ear nose and throat procedures, endoscopy, general surgery, gynaecology, joint replacements (outpatient assessment only), minor orthopaedic surgery, ophthalmology and urology.

The CQC inspector’s report praised the centre, saying: “Patients we spoke with told us they were highly satisfied with the service. One person said “they’ve done a brilliant job. It’s a good service.” Another told us “it’s utterly positive (the experience). I can’t see how they can make it any better.” We saw from people's comments on the NHS choices website people had rated the service a maximum of five stars and had provided very favourable comments. People told us they were kept well informed of the treatment and care they would receive.”

Kevin Walsh, centre manager at Devizes NHS Treatment Centre, said: “We are pleased to have passed this important inspection and delighted with the comments from the inspector. The inspector’s conclusions are testimony to the dedicated work of the entire team.”