“The Friendliest and Cleanest Hospital I Have Ever Been Treated at or Visited” - Patients Give Top M

Key findings of the patient survey results, which represent mean scores (maximum 100), include:

• A score of 95 for patients saying they would probably or definitely recommend the hospital

• A score of 94 for patients rating their overall care as ‘very good’ or ‘excellent’ (Top 20% of NHS Trusts, 81)

• A score of 98 for patients saying they were always treated with dignity and respect (Top 20% of NHS Trusts, 90)

• A score of 98 for patients always having confidence and trust in nurses (Top 20% of NHS Trusts, 89)

• A score of 97 for patients always having confidence and trust in doctors (Top 20% of NHS Trusts, 91)

• A score of 98 for patients thinking the Treatment Centre was clean (Top 20% of NHS Trusts, 88)

• A score of 96 for patients saying there were enough nurses on duty to care for them (Top 20% of NHS Trusts, 77)

Comments from patients included: “The nurses were lovely and couldn’t do enough for you; Care and treatment was brilliant; The unit is clean and modern; Could not have been better; The care was very good and everything was explained very clearly; I found every aspect of the clinic and staff excellent and would not hesitate to recommend it; I felt the staff treated me as a person which some other hospitals don't seem to be able to do; Excellent care, kept informed at all times.”

General Manager, Jane Higgins commented:

“Over the last year the Centre has become even more popular with patients. I am pleased that this survey demonstrates we have been able to maintain the quality of patient care at the same time as increasing our work load. Much of this increase has been as a result of the very popular cataract service, which we have been providing since April.”

The Will Adams NHS Treatment Centre is commissioned by NHS Medway to provide general surgery, endoscopy, urology, orthopaedics and cataracts services for people in Medway, improving choice for local people.