“Could not praise it any higher. As good as any private hospital.” – Patients give top marks to Sout

The Southampton NHS Treatment Centre has received another excellent satisfaction survey from its patients and in many areas has consistently matched or outperformed the top 20 per cent of all acute NHS trusts in the UK.

Key findings of the patient survey results, which represent an average rating score out of 100 include:

• A score of 98 for patients saying they were always treated with dignity and respect (Top 20 NHS Trusts, 90)

• A score of 97 for patients always having enough privacy when being examined or treated (Top 20 NHS Trusts, 90)

• A score of 96 for patients thinking the Treatment Centre was clean (Top 20 NHS Trusts, 88)

• A score of 95 for patients saying they were seen to their bed or ward quickly (Top 20 NHS Trusts, 85)

• A score of 94 for patients always having confidence and trust in doctors (Top 20 NHS Trusts, 91)

• A score of 92 for patients saying they would probably or definitely recommend the hospital

Comments from patients included: “I felt I was being treated in a private hospital. The patients were the number one priority. It's a pity all the other hospitals aren't like it. My walk to the operating theatre was so casual, I was completely at ease.”

One of the many patients who enjoyed a positive experience at the Treatment Centre was Pauline Johnson, a farmer’s daughter and long distance truck driver from the Isle of Wight.  
Pauline, from Seaview, is now fully recovered after the procedure and overnight stay at the Treatment Centre at the Royal South Hants Hospital.

She secured an outpatient appointment shortly after her GP outlined the range of choices available for treatment and recommended she opt for the Treatment Centre. The outpatient appointment included meetings with all the health professionals who would be providing expertise and care during and after the operation for endoscopic extirpation of lesion of ovary.

Pauline said:  ‘Life is busy and I’m normally very fit so I wanted to get treated and back at work as soon as I could. Having all the tests done in one go was very convenient, especially as I had to travel from the island,’ explained Pauline. ‘Everyone at the Treatment Centre was very kind and friendly, I felt full of confidence right from my first visit.’

Her husband Ray was also welcomed at the Treatment Centre as Pauline underwent the outpatient examinations. At the end of the morning, consultant Miss Padmini Prasad was able to suggest a date for the operation, just two weeks afterwards. ‘It took just five weeks from getting the date for the outpatient appointment to going in for the operation,’ said Pauline.

Pauline is now back working with the animals and undertaking her long distance journeys throughout Europe at the wheel of a 16.5 metre, 44 ton articulated heavy goods vehicle.

Paula Friend, Care UK’s General Manager at the Southampton NHS Treatment Centre said: “Once again, patients such as Pauline are telling us that they appreciate the quality and level of care they have received at the Centre. My thanks go to our patients for providing such valuable feedback, and to members of staff at the Southampton NHS Treatment Centre who have provided such excellent care and service. It’s important NHS patients realise they have the choice of where they can receive their treatment, so if they like what they hear they about Southampton Treatment Centre they can speak to their GP’s about being referred here for their procedure.”