Deputy Manager Care

Carpathia Grange
2 Southampton Rd, Hythe, Southampton SO45 5GQ

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2 Southampton Rd, Hythe, Southampton SO45 5GQ

Job Summary

To provide leadership for the nursing and care teams and support the development and delivery of consistently high quality clinical and care services for residents with complex health and social care needs.

Overall responsibilities:

Comply with the clinical governance framework and all activities related to it. This includes participation in the clinical audit programme
Provide leadership and support for the care team and act as a champion for residents’ safety and dignity.
To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services.
Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used by colleagues.
Act as a role model for good care governance practice.

Key Responsibilities

Provide leadership and support for clinical and care colleagues and act as a champion for resident’s safety and dignity
Work with the home manager to formulate strategies for service development or changes in service provision and support implementation
Provide effective leadership and support for the care team within the home.
Supervise the care team on a day to day basis and through formal supervision.
Act as a mentor for new colleagues joining the care team or for those who require specific support to develop skills or knowledge.
Liaise with GPs and other health professionals to ensure that residents receive the medical and clinical support they require.
Demand high quality service delivery focused on residents individually assessed needs.
Act within Care UK’s Admission & Discharge Policy.
To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available
Maintain skills and keep up to date with clinical developments and best practice in areas relevant to care delivery in the home.
Ensure that colleagues have undertaken training appropriate to their roll and that learning is transferred into practice.
Monitor delivery of care, including infection prevention and control procedures, e.g. wound care, catheter management; and ensure high standards are maintained.
Develop links with local nurse specialists and teams e.g. continence nurse, tissue viability nurse, falls service etc. and ensure that residents are referred according to local procedures and protocols.
Provide support in relation to medicines management and be able to assess colleague’s competency to manage medication.
Act at all times within your own skills and competence.
Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services
Collate performance information required for the monthly management and other reports as required by the home manager.
Undertake clinical audits as required by the home manager and clinical and care governance. Ensure action plans are fully implemented.
Review accidents and incidents and ensure that lessons learnt are translated into practice. Conduct investigations as directed by the home manager, following an accident, incident or complaint.
Ensure high standard of record keeping are maintained in accordance with company requirements.
Review compliance with the Health and Social Care Act (2008) and Essential Standards of Quality and Safety (2010) and ensure that any requirements and recommendations made following a CQC review are actioned appropriately.
Ensure that clinical equipment is maintained in a safe, clean and fully functional state and that colleagues are competent and confident to use it.
Report areas of concern to the home manager and agree appropriate action to be taken.
Ensure that clear and accurate records and communication systems relating to care delivery are maintained and effectively used by colleagues
Ensure colleagues are aware of company policies and procedures and that these are incorporated into practice.
Ensure effective and clearly documented handover systems are in place and that they facilitate the effective transfer of information between colleagues.
Ensure that notifications are completed and sent to CQC, in accordance with regulatory requirements and that all accidents and incidents are reported, recorded and investigated in line with company policy.
Ensure that all colleagues are aware of safeguarding vulnerable adults procedures and that these are implemented within the home.
Organise team meetings and ensure that minutes are taken and disseminated.
Provide information to residents and relatives in relation to care delivery, being mindful of data protection and Caldicott requirements.
Act as a role model for good care governance practice
Act at all times within own competence and knowledge.
Report any concerns regarding poor performance or unsafe practice via line management.
Intervene immediately in situations where there is significant risk to residents.
Assist the home manager to meet all relevant regulatory, contract and good practice standards.
Maintaining necessary residents confidentiality; at all times being mindful of Caldicott requirements.

Safeguarding of Vulnerable Adults / Mental Capacity Act

To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures taking responsibility for reporting any safeguarding concerns to the senior person on duty or on-call RD

Health and Safety

As an employee of Care UK, the post holder has a duty under the Health and Safety at Work Act 1974, to:

Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
To ensure that adequate measures are taken to protect the health and safety of all colleagues including the maintenance and upkeep of a safe environment.

Data Protection

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act 2018 and the company’s ISO27001 accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

This list of duties and responsibilities is by not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.

This job description is subject to regular review and appropriate modification.

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At a glance

Location

2 Southampton Road
Hythe
Southampton
Hampshire
SO45 5GQ

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Pay

Up to £45,000

Shifts

Contract

Permanent

Reference

SYS-14998

Why work at Carpathia Grange

At Care UK's Carpathia Grange in Hythe, Southampton, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.

Our team works in a state-of-the-art care home with a family atmosphere. We provide residential, nursing and dementia care with fantastic facilities for residents, including our own cinema, cafe and beauty salon, as well as beautiful landscaped gardens.

We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Carpathia Grange.

A career at Care UK

A leadership role at Care UK

As part of the operational leadership team in one of our care homes, you'll have strong leadership background and excellent people skills, as well as a drive to make a difference. We'll help you to continue developing your career through quality training opportunities and tailored development programmes.

As one of the leading care home providers in the UK, our teams across England, Scotland and Wales work hard to deliver high-quality care in our 150+ care homes, and to drive our success we need leaders who share our vision and values.

Everyone needs to feel motivated and rewarded, so we offer a competitive package of pay and benefits. Read more here.

Here at Care UK, we want all our colleagues to have a long and successful career with us. Our vision is to provide an inclusive training culture that empowers all colleagues with sector-leading development opportunities. View our opportunities for apprenticeships, development programmes and career progression.

At Care UK, we're proud to promote our diverse workforce and are committed to nurturing an inclusive culture. Our teams’ wellbeing is our top priority, and we believe it’s important to foster a culture of promoting open and honest conversations. Read more here.

As a colleague at Care UK, we believe it’s important that you know what you can expect from your manager to ensure people are fairly treated and properly recognised from day one. Our People Promise sets out clearly what you can expect from your manager and Care UK.

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Dementia Hero Awards 2021 finalist - Professional Excellence

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

National Care Awards 2021 winner - Care Home of the Year

Care Home Professional Power List 2021

Social Care Top Leaders Awards 2021 finalist

LaingBuisson Award 2021 winner - Property Developer of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Caring UK Awards 2021 winner

Health Investor Award 2022 winner - Residential Care Provider of the Year

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Care Home Awards 2022 winner - Outstanding Larger Care Provider

NACC Awards 2022 winner - Care Establishment of the Year

Nursing Times Workforce Awards 2022 finalist

Care Home Professional Power List 2022

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

LaingBuisson Award 2022 finalist - Large Residential Care

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

RoSPA Awards 2023 winner - Silver Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Nursing Times Awards 2023 winner - Nursing in Social Care

NACC Awards 2023 finalist - Catering Manager of the Year

Social Care Top 30 Award 2023 finalist

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

National Care Awards 2023 finalist - Care Home Group

Caring UK Awards 2023 winner - Care Group of the Year

Engage Awards 2023 finalists

Women Achieving Greatness in Social Care 2023 finalist

Health Investor Awards 2024 finalist - Care provider of the year

Care Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Public Sector Catering Awards 2024 winner - Care Catering Award

UK Employee Experience Awards 2024 winner - Best Company to Work For (large company)

UK Employee Experience Awards 2024 winner - Best Employee Experience Journey

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Dementia Care Awards 2024 finalist - The Dementia Friendly Business Award

William Rathbone Awards 2024 winner - Executive Nurse Leadership

Stars of Social Care Awards 2024 winner - Recruitment and Retention Award

Inhouse Recruitment Awards 2024 finalist - Use of Tech

Inhouse Recruitment Awards 2024 finalist - Best Place to Work

Inhouse Recruitment Awards 2024 finalist - Candidate Experience

National Association of Care Catering Awards 2024 finalist - Catering Team of the year Award

The National Care Awards 2024 winner - Care Home Group (Large)

Leaders in Care Awards 2024 finalist - Andrew Knight, Executive of the Year

LaingBussion Awards 2024 finalist - Care Home Group of the Year

National Dementia Care Awards 2024 finalist - Inspirational Leader in Dementia Care, Alison Butler

Love Laundry Awards 2024 finalist - Care Home Group

Greater Essex Careers Hub 2024 winner - Employer Encounter of the Year

Caring UK Awards 2024 finalist - Care Group of the Year

Caring UK Awards 2024 finalist - Employer of the Year

Women Achieving Greatness in Social Care Awards 2024 finalist - HR & Recruiter award, Victoria Cole

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Deputy Manager Care