Our team at
Mountfitchet House

I have always worked in sales and customer service, so the care sector was completely new to me. However, I wanted to work in an environment where I felt I could make a difference to people and to use my skills and experience to help them. It’s been a challenge to learn the different policies and procedures that are necessary, but it’s been good.

Having empathy, being a good listener and being determined to do all you can to support families at a stressful time, these are all important skills and attributes needed in this role. One of my favourite parts of the job is helping new residents to settle in, and supporting relatives to feel like part of the Mountfitchet House family.

In my spare time I like going to the gym, walking my dog, socialising and going on holidays. I also volunteer with an animal charity as I’m passionate about animal welfare.

When I was studying for my Health and Social Care qualification in college, we needed to find work experience. I chose Mountfitchet House and had such a great experience here, meeting residents and taking part in activities, that I applied to join the team full time once I’d completed my studies.

Working in the lifestyle team it’s important to be creative, energetic and caring. Having a good understanding of dementia is also vital here, and it means that we’re better able to plan and approach activities for residents.

I’m always determined to make residents smile and I love to spend time with them. Their happiness is my aim. The highlight is always a trip out, to Hatfield Forest, garden centers, farms and pubs for lunch. We’ve also held an ‘I’m a Celebrity’ day plus other big events, which the residents love.

Coming from a background of working in care, when Mountfitchet House was built in my village in 2014 I thought it would be a great new career challenge and an opportunity to make a difference in the community. My favourite part of my job is that I get to see the resident’s smiling and enjoying life – if they’re happy, I’m happy.

To be good in this role you need to have patience, empathy and good people skills! It can be challenging at times but my purpose above all else is to make sure the residents are safe and well in their home. When I’m not at work I love to spend time with my family, especially my young grandson.

I joined Care UK in 2022. I decided to work for Care UK because of the reputation, the visions and values embraced and the general feel of the work environment.

To be successful in this role you need to be a good listener and to be able to support within the home. I enjoy everyday at Mountfitchet House, as I am supported by an amazing team and the best part is the residents that live here, seeing them happy and smiling really makes me day.

Outside of work, I enjoy mini breaks, my favourite location was when I travelled to Australia. I also like to try new restaurants and walk Freddie my cockerpoo.