Our team at
Carpathia Grange

I love meeting new people and being able to help them by showcasing what we can offer at Carpathia Grange. I believe that everyone who visits us should receive a customer service experience that surpasses their expectations. It’s up to me to make sure the team works well together so that we can do this.

To do this role, you need to be a people person. You have to be patient and understanding, as well as caring and approachable. The people you meet have to trust you so it’s important to be honest and transparent.

Bing able to prioritise tasks is also essential. Finding solutions means we have to be innovative too.

I have worked in residential and dementia care homes since 2011. I wanted to join Care UK because it’s an organisation that people have a lot of very positive things to say about. I knew that this home had a great reputation for high standards of care.

I love working in care and have found my passion in this role. My experiences have helped shaped my skills and knowledge and it’s been such a highlight to be able to progress to where I am today.

At home, I live with my partner and two dogs. We enjoy days out, going on holiday and spending time with friends and family. I also love listening to live music, as well as watching anything crime related.

I joined Carpathia Grange in October 2020. I had heard very good things about Care UK, and I felt I wanted to be part of a great organisation that would give me the opportunity to progress. Before coming to Care UK, I worked as a Healthcare Assistant.

Being a Lifestyle Lead is all about creating, organising and providing a varied and appropriate programme of activities for residents. I liaise with residents, relatives, friends and colleagues and build rapport to communicate effectively with residents so I can understand their needs to compile social care plans for them.

Moving from a Team Leader position to a Lifestyle Lead has presented new challenges, but being given the opportunity with this role was the biggest highlight of my career.

I love saying ‘good morning’ to all the residents, seeing them smile and seeing how happy they are. No matter what challenges they have, they are always so positive.

When I’m not working, I like to walk along the beach. I enjoy sitting in the car and reading my book at the beach, gardening or taking forest walks with my grandchildren.

As Business Administrator at Carpathia Grange, every day is different. I manage our lovely reception team and a big part of what we do is to make sure families and visitors feel welcome.

You have to be adaptable and ready to tackle anything that crops up – from billing to recruitment – but I love the variety.

I joined Care UK because it supports career progression. I have a level three NVQ and was previously Head Housekeeper. I have learned so much already in my new role and look forward to that continuing.

I feel incredibly lucky to be part of a successful team that always has residents best interests at heart. Carpathia Grange is a real community, and I feel proud when I see the difference we can make to people’s lives – residents, families, colleagues and visitors.

Outside of work I enjoy spending time with my family and going for long walks with my dogs.

The most important part of my role is to make sure residents feel safe at Carpathia Grange.

I joined Care UK because I wanted a new challenge where I could make the most of my skills and experience. I would say you have to be adaptable to work in maintenance as you never know what might happen. It helps if you can work under pressure and be patient too.

I love being part of a great team, knowing that we can make a real difference to residents comfort and happiness. We are a real community here and I look forward to spending time with residents when I can – making them smile is always a highlight.

At home, I enjoy spending time with family and friends. I also like to play football and go fishing.

Before joining Care UK, I gained 14 years of housekeeping experience working for Lord and Lady Montagu, and then seven years supervising in four and five-star hotels. More recently I decided I wanted a change in career. When I came across Carpathia Grange I fell in love.

As Head Housekeeper, you need to be calm, personable and have a sense of humour, but the most important part of my role is being organised.

I love the variety of my day here at Carpathia Grange, and I’m proud to be changing things for the better. Highlights in my role so far have included reorganising the laundry and making other improvements that my team have been happy about.

When I’m not working, I enjoy reading and doing crafts like candle making.