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Our team at
Bowes House

Trusted to care in Hailsham, East Sussex

Trusted to care in Hailsham, East Sussex|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families

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Meet our friendly care team

The team at Bowes House comes from all different backgrounds, but we share a common purpose - to make residents happy and fulfilled every day. We're a close-knit bunch and we support each other to do our best work. Find out more about us on these pages.

Natasha King

Home Manager

Natasha King

I’m passionate about my role and the home.

I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.

Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.

I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role. 

Lisa Phillips
Lisa Phillips
Customer Relations Manager

I joined Care UK in 2021 with a strong sales, events and programme management background. I was working at West Sussex County Council in schools across the country, when a friend of mine who worked for Care UK and always told me how much she loved her role said a similar role had come up at a nearby home, so I knew I should apply immediately.

As a CRM, you need to have strong people skills, including understanding and empathy, organisational skills, sales experience and the ability to multitask and work at a fast pace. I love that this role is so full on and fast paced. I enjoy the variety in the role and working with such an amazing team, families and residents.

I love helping people find a safe place for their loved ones, often at a time of crisis. I find it heart-warming that I can give comfort and understanding to people at such a stressful and often confusing time. I love seeing new residents settle in and enjoy their new lives, and it is so rewarding when they tell us how happy they are to be here.

When I'm not working, keeping myself fit and healthy is extremely important to me. I am ladies vice-captain of my local running club and enjoying running for pleasure and racing for my club. I also enjoy kick boxing and pilates on a weekly basis, along with walking and running with my cocker spaniel Jinx.

Luigi Donato
Luigi Donato
Clinical Lead

I am a Clinical Lead Nurse, practicing in the UK since 2014. I am passionate about my role at Bowes House. I want to ensure the residents receive the very best of care. My office is in Weald unit do come along to see me if you have any questions!

Erin Dulake
Erin Dulake
Lifestyle Lead

The best part of my working day at Bowes House is putting smiles on residents’ faces and knowing that I’ve made their day at least a little bit better.

I joined Care UK because of the opportunities available, and being promoted from Senior Activity Coordinator to Lifestyle Lead has been a highlight of my career. In this role, it’s important to be bubbly, happy and helpful.

Supporting residents with meaningful lifestyles by making every part of their day as enjoyable as possible is the most important part of my role. I’m proud to be able to make people happy and help people.

Outside of work, my interests are in dance, cars and social media.

Andy Snook
Andy Snook
Head Chef

I am responsible for ensuring that residents eat a well-balanced, nutritious diet of their choice and suitable for their needs. I have worked as a chef for over 18 years. In the past I have worked in fine dining restaurants and other care settings, more recently at Bowes House. Please come and talk to me if you have any special requests or requirements.

Gill Pillay
Gill Pillay
Head Housekeeper

I have worked in Bowes house for a number of years. Working in different departments from housekeeping, care, the lifestyle team and most recently promoted to Head House keeper and ICC. The role of Infection Prevention & Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe. They work hard to deliver the relevant training to the team, complete audits and keep on top of the legislation and guidelines.

Lee Clark
Lee Clark
Maintenance

I am a trained plasterer, painter and decorator. Before joining Bowes House as a Maintenance Assistant, I worked as the Facilities Assistant at a local National Trust property. I wanted to work somewhere that put care at the forefront, while working with a team of people who treat others with respect and dignity.

I joined Care UK because I wanted to use my maintenance skills to give residents a safe and engaging environment that fulfils their needs. I was proud when I was asked to step up to Maintenance Manager.

There are a number of key characteristics that a Maintenance Manger needs. I need to communicate effectively with all team members, management, contractors, residents and visitors; effectively solve problems, whether they are quick fixes or more complex ongoing problems; manage time well and be organised to carry out planned maintenance. In addition to that, I need to have an eye for detail while also being able to take a ‘big picture’ view.

I am proud to be able to resolve issues for residents and to enhance their living environment. When I have completed a large piece of work and people say how thrilled they are with it, it truly makes the effort worthwhile.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.