National care inspectors praise local care home

Home news

Jan 13, 2020

A national care watchdog has given a care home in Kenilworth its seal of approval, with residents and relatives praising the attentive and caring team members.

The Care Quality Commission’s (CQC) report gave Care UK’s Kenilworth Grange care home, on Spring Lane, an overall ‘Good’ rating, following an inspection.

The care home was rated ‘Good’ in four categories, which include safety, effectiveness, caring, responsiveness and leadership.

Residents told the CQC inspectors they were happy and they felt safe at Kenilworth Grange. One resident said the team members “are lovely, they really are, and very friendly.” Relatives were also happy with the level of care that was given at the home, not only for residents but also for the people in their lives. One relative commented, “I think they have been very understanding of me and I feel very cared for”.

It was clear that the team knew each resident well and displayed positive, warm and familiar relationships with people. Detailed care plans have been put together which provide people’s life histories, their likes, dislikes and preferences, and are used to get to know residents and engage them in conversations. The team compile life storybooks for residents, which have pictures and details about significant events in their lives, allowing them to chat easily and help spark memories.

Sheridan Farish, home manager of Kenilworth Grange, was praised for creating an open, fair culture that promotes high-quality, person-centred care, and for ensuring an open door is offered to both team members, relatives and residents.

Inspectors were particularly impressed with the team’s ability to offer activities that suited a range of different needs and preferences. The activities programme has been devised following the input of residents, and is under continual development to meet people’s social care needs in larger group settings. One relative told inspectors that she was particularly impressed with the inclusion of the much less able.

Sheridan Farish, home manager at Kenilworth Grange, said: “Everyone has put in a lot of hard work to ensure we offer a warm and welcoming environment for all residents and their families, and the whole team is really proud of their achievements.

“Receiving a ‘Good’ rating shows just how dedicated the team is to looking after every individual’s needs, and we will continue our hard work to ensure residents receive compassionate, person-centred care. I am incredibly proud of the team and would like to say thank you to each and every team member for their dedication, which I know is also greatly appreciated by residents and their families.”

To assess service standards at Kenilworth Grange, the CQC’s inspector spoke with team members, residents, and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.

Kenilworth Grange care home provides full-time residential, nursing, and short-term respite care. The care home, which features 60 ensuite bedrooms, has been designed to enable its residents to live active and fulfilled lives, while also promoting independence. The care home incorporates space for hobby and leisure activities and includes its own hair salon, mobile library and gardens.

For more information about Kenilworth Grange, email home manager, Sheridan Farish at sheridan.farish@careuk.com, or call 0333 4343 046.

For more general information, please visit: careuk.com/kenilworth-grange