Mountfitchet House celebrates outstanding results

Home news

Feb 15, 2019

Mountfitchet House has celebrated its ‘outstanding’ rating from the Care Quality Commission (CQC) – the highest rating a care home can achieve. 

Residents and the team at Care UK’s Mountfitchet House, in Coltsfield, invited the local community to enjoy a party to mark the occasion. 

The official ceremony included drinks, tasty canapés, and speeches from the team and Michelle Coleman, a relative of one of the residents and an ambassador for the home, throughout the afternoon.The residents took part in various activities throughout the day, including an aromatherapy sensory session, arts and crafts, and a baking session. There was also live entertainment from the lifestyle team to get everyone in the party spirit. 

Allison Squires, home manager at Mountfitchet House said: “We were thrilled that the home had been awarded an ‘outstanding’ CQC rating, and we knew we had to do something special to mark the occasion.

“We all had a brilliant time celebrating our achievement, and it was wonderful to see so many faces from the community raise a glass with us. To achieve such a high rating shows just how committed the team is and I’m extremely proud of each and every one of them. I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”

Michelle Coleman, a relative of one of the residents, added: “I was delighted to be invited to join the celebrations for the CQC party, and I really wanted to highlight the hard work that the team puts in to make sure Mountfitchet House is a true home-from-home. My Mum loves life here and I can’t thank the team enough for making us feel so welcome.”

CQC inspectors gave praise for the warm, inviting environment at Mountfitchet House and how the team treated residents with care and respect, having developed a ‘family culture’ within the home.

During the inspection, the Care UK team demonstrated affection, warmth and compassion, something which was echoed by the relatives of the residents. One person said: “nothing is too much trouble”, another added: “this home is wonderful, they care about everyone.” 

Inspectors also commented on how well the team members knew the residents and how they were supported as individuals with their personal, spiritual and cultural preferences taken into account.