Care at
Norfolk House

Residential care

Purpose-built, Norfolk House provides cosy accommodation with a home from home atmosphere. A varied programme of events increases a sense of community and encourages engagement, and we take regular trips into nearby Weybridge for shopping or entertainment. Art and music sessions are very popular, and residents enjoy gentle exercises, strolling around the gardens, or feeling pampered at our in-house hair salon. 

With bright and comfortable lounges, quiet areas and luxurious dining rooms, you can relax, knowing your loved one is enjoying the highest standard of care and compassion.

Nursing care

Our experienced colleagues are highly trained in delivering clinical care for a range of complex conditions, including multiple sclerosis, parkinson’s disease and motor neurone disease. By working closely with GPs and specialist medical professionals we produce an ongoing bespoke plan tailored exactly to your loved one’s needs.

Nursing dementia care

Our team provides nursing care to residents who are living with dementia. We have qualified clinical colleagues on duty 24 hours a day, seven days a week and we work closely with GPs and other healthcare professionals in the local community. So if your loved one has additional physical needs, from multiple sclerosis to stroke or a brain injury, in addition to a dementia diagnosis, our experienced clinical team is on hand to give them first class, tailored care.

Respite care

When you’re busy caring for a loved one at home, it can be hard to find time for yourself to enjoy the rest and rejuvenation you need. Our short-term respite care allows you to recharge your batteries, knowing your loved one is being looked after by our professional, understanding team. We also offer support to hospital leavers before they return home, smoothing the transition.

End of life care

As your loved one reaches the end of their life, our discreet and compassionate team work with you, your family and GP, as well as medical specialists to design a care plan. Ensuring effective support and complete comfort, our sympathetic carers allow you the peace and calmness you need during this emotional time.

Getting to know you

We take the time to get to know you and your loved one, putting each individual's needs, desires and choices at the heart of the care we provide.

Dementia friendly environments

Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia to live as independent and stress-free a life as possible.

Our people and training

Our people are chosen for their attitude, dedication and caring nature, and we are committed to their on-going training and development. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also with their friends and family.

Support for families and carers

We understand that a dementia diagnosis will affect more than just one individual, and we're here to support you and your family. Seeing a loved one change can be a difficult and heart-breaking experience and often the process of needing or delivering care can change family relationships significantly.

Namaste care

We are proud to offer namaste care to residents living with advanced dementia. The purpose of namaste care is to give comfort and pleasure through sensory stimulation. Our namaste sessions are run by trained carers and involve individual caring touch, such as a hand or foot massages, music therapy, themed sensory and gentle movement sessions, or simply reminiscing.