Care at
Haven Lodge

We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home.

We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys or just in day-to-day conversations. 

Our people are recruited for their positive and caring personalities as much as for their skills. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.

Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.

Yes, the majority of Care UK homes do provide quality, short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.

Absolutely. We care for older people who have a variety of needs through residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies while discovering new interests and enjoying superb food.

Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.

We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loves one's needs and discuss the options with you.

Yes we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms. They are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high-level needs.

Yes, the majority of our homes provide specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.

Find out more about our approach to dementia care.

There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.

We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and will always to do our utmost to ensure residents' wishes are met.