Systems Support & Compliance Manager

Are you looking for a new challenge and ready to take the lead in shaping the future of care?    Care UK is an awarding winning private care company with over 260 care homes across the United Kingdom. We are seeking an outgoing Systems Support and Compliance Manager to become a part of our hardworking team!

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The Systems Support and Compliance Manager leads the delivery of a professional, friendly and responsive support service for colleagues using Care UK’s key business systems.

Key Responsibilities:

Service Leadership and Customer Support

• Lead a professional, customer-focused support service.
• Provide colleagues with clear, helpful system support and guidance.
• Resolve queries promptly across phone, email, Teams and live chat.
• Ensure requests are logged, prioritised and resolved within service standards. Manage escalation routes for specialist Business Systems and IT support. Monitor service performance, customer feedback and trends, driving continuous improvement.

People Leadership and Stakeholder Management

• Lead, coach and develop the team to deliver a high-quality support service.
• Manage workloads, priorities and team capacity effectively.
• Identify training needs and build team capability and confidence.
• Promote a positive, collaborative culture aligned with Care UK values.
• Build strong relationships with key stakeholders across the business.
• Work with subject matter experts to improve processes, guidance and training.

Knowledge, Compliance and Assurance

• Monitor compliance controls and address exceptions with care homes.
• Produce compliance reports and maintain audit-ready records.
• Maintain and improve processes, procedures and security controls.
• Escalate significant compliance issues and support audit activities.
• Manage knowledge resources, guidance and support documentation.
• Track non-compliance, follow up actions and maintain compliance evidence.

Performance Reporting and Continuous Improvement

• Provide reporting on service performance, trends, risks and improvements.
• Analyse recurring issues to identify training, process and automation opportunities.
• Support the rollout of new systems, upgrades and process changes

What We're Looking For:

• Experience leading customer-focused support services and managing teams in a fast-paced environment.
• Strong knowledge of enquiry management, service performance, KPIs, SLAs and continuous improvement.
• Experience monitoring compliance, data quality and operational performance, using insights to drive improvements.
• Strong analytical skills, attention to detail and confidence in escalating risk or challenging poor practice.

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others.  We see the potential in everyone, let us fulfil yours.  If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!