What is Milner House’s CQC rating?

The CQC overall rating for Milner House is "Good".

Milner House

Q: What is Milner House’s CQC rating?

The CQC overall rating for Milner House is &quot;Good&quot;.

Trusted to care in Leatherhead, Surrey

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Milner House

Welcome to Milner House

Set in an impressive listed Victorian mansion, Milner House care home in Leatherhead, Surrey has been carefully updated to provide the latest in nursing care, respite care and expert dementia care for up to 46 people in its generous sized rooms.

Our friendly and welcoming team takes time to learn about your loved one so that we can provide care and experiences that are as individual as they are.

Built in 1891, Milner House retains many of its original features, from high ceilings to large windows and landscaped gardens. However, everything has been updated to provide the latest in older people’s care. We have a hair salon, beautiful lounges and each bedroom is spacious and light, with en-suite facilities. The home and gardens are fully wheelchair-accessible.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Ermyn Way
Leatherhead
Surrey
KT22 8TX

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

The Big Care UK Sports Day - free event at Milner House

Come along to celebrate The Big Care UK Sports Day on Tuesday 23rd July 2024, 12pm - 4.30pm.

Find out more

The Big Care UK Sports Day - free event at Milner House

Dementia friendly carers café

Join us for tea, coffee, and conversation at Leatherhead library on the last Friday of the month, 2.30pm - 4pm.

Find out more

Have a look around our home

At Milner House we have a range of luxury facilities and beautifully decorated shared spaces for residents to enjoy as they please.

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Life at our home

We support your loved one to enjoy fulfilling experiences every day – something we call ‘meaningful lifestyles’. That might mean taking part in our home activities or helping around the home – whatever brings them purpose and meaning. Our group activities include music and exercise sessions as well as shopping outings and regular entertainment.

Activities room
Cafe
Church Services
Cinema room
Garden
Hair and beauty salon

Care at our home

The team at our Leatherhead care home provides a wide range of care on a short-term and permanent basis. Each resident receives different care because everything we do is personalised to their unique needs.

Types of care offered

Healthcare services

Chiropody
Community support services
Dentist
District nursing team
Namaste care
Optician

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Milner House will provide your loved one with care that is completely tailored to their individual needs and wishes.

What makes this job for me is spending time with residents and seeing them happy and enjoying life.

Gary NashHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at Milner House care home.

Leatherhead care home invites local community to honour D-Day

A Leatherhead care home is opening its doors to the community for a commemorative ceremony.

Care UK shortlisted in 12 categories at the Care Home Awards

Care UK teams are celebrating after being shortlisted in 12 categories at this year’s Care Home Awards. The Care Home Awards recognise and reward excellence...

Care UK launches The Big Dementia Conversation

Eight in 10 adults believe dementia is still misunderstood, according to research.

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Milner House care home.

The carers are excellent! My loved one is bedbound with Alzheimer's and he can't care for himself at all now; the staff are always in and out, they talk with him, there is always classical music playing for him, he is always clean, they treat him as a human being, with respect and integrity.

Relative of a resident, March 2024

My loved one is limited in his physical capabilities now and he has trouble speaking; the staff are always so respectful in the way they care for him, they go out of their way to make him feel comfortable and they understand his needs inside and out. They look after every aspect of his care... he is always clean, shaven and well-presented, they look after his medication... he looks healthy, they take very good care of him.

Relative of a resident, March 2024

The attitude of the care staff is wonderful. They work hard to ensure the residens feel valued and they demonstrate great kindness and understanding to the needs of my loved one. I'm very involved with my loved one's care and I spend a lot of time in the home; they listen to any suggestions I make regarding my loved one's care and they are always very welcoming of my perspective.

Relative of a resident, March 2024

They treat my mother as if they are part of the family - they truly care!

Relative of a resident, August 2023

The staff are just excellent in the way they talk to my mum.

Relative of a resident, August 2023

Surrey Care Awards Winner 2022 - Care Worker of the Year

UK Employee Experience Awards 2024 winner - Best Employee Experience Journey

UK Employee Experience Awards 2024 winner - Best Company to Work For (large company)

Care Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities

William Rathbone Awards 2024 winner - Executive Nurse Leadership

Stars of Social Care Awards 2024 winner - Recruitment and Retention Award

Dementia Care Awards 2024 finalist - The Dementia Friendly Business Award

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Public Sector Catering Awards 2024 winner - Care Catering Award

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Health Investor Awards 2024 finalist - Care provider of the year

Caring UK Awards 2023 winner - Care Group of the Year

Nursing Times Awards 2023 winner - Nursing in Social Care

Women Achieving Greatness in Social Care 2023 finalist

Engage Awards 2023 finalists

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

What is Love to Move? British Gymnastics’ dementia-friendly exercises

How Care UK uses British Gymnastics’ Love to Move exercises to help improve memory and mobility for older people living with dementia.

Loss of inhibitions

From a lack of social awareness to choice vocabulary and inappropriate displays of love or desire, some people living with dementia can show a loss of...

Obsessive compulsive behaviours

Some people living with dementia can begin to show obsessive compulsive or repetitive behaviours. These can include a discomfort about things being out of...

Trips and outings

Residents living in Care UK homes are offered a range of day trips and organised activities in their surrounding areas. These outings are a great chance for residents to get out and about and enjoy activities, exercise and a change of scenery.

Denbies Wine Estate - Dorking
Swan Shopping Centre - Leatherhead
The Woodman Pub - Ashtead
National Trust, Polesden Lacey - Leatherhead
Ashtead Park Garden Centre - Ashtead
Brighton Palace Pier - Brighton

Nearby Homes

Milner House

Surrey KT22 8TX

CQC Rating: Good

FAQs

Milner House offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, cinema room and church services.

The CQC overall rating for Milner House is "Good".

Milner House offers residential care, dementia care, nursing care, respite care and end of life care for older people in Leatherhead, Surrey.

Yes, you can find more Care UK homes in these locations:

Care homes in Surrey

Care homes in Leatherhead

Milner House care home

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Milner House

Milner House

Welcome to Milner House

At a glance

The Big Care UK Sports Day - free event at Milner House

Dementia friendly carers café

Have a look around our home

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What's going on

Leatherhead care home invites local community to honour D-Day

Care UK shortlisted in 12 categories at the Care Home Awards

Care UK launches The Big Dementia Conversation

What others have to say

Your next steps

Help and advice

What is Love to Move? British Gymnastics’ dementia-friendly exercises

Loss of inhibitions

Obsessive compulsive behaviours

Trips and outings

Nearby Homes

Nearby homes

Nearby homes

FAQs

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

Are you happy to accept 'Functional' cookies?

Milner House

Milner House

Welcome to Milner House

At a glance

The Big Care UK Sports Day - free event at Milner House

Dementia friendly carers café

Have a look around our home

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What's going on

Leatherhead care home invites local community to honour D-Day

Care UK shortlisted in 12 categories at the Care Home Awards

Care UK launches The Big Dementia Conversation

What others have to say

Your next steps

Help and advice

What is Love to Move? British Gymnastics’ dementia-friendly exercises

Loss of inhibitions

Obsessive compulsive behaviours

Trips and outings

Nearby Homes

Nearby homes

Nearby homes

FAQs

What facilities does Milner House provide?

What is Milner House’s CQC rating?

What types of care does Milner House offer?

Are there any other Care UK care homes in Surrey?