What is Heather View’s CQC rating?

The CQC overall rating for Heather View is "Good".

Heather View

Q: What is Heather View’s CQC rating?

The CQC overall rating for Heather View is &quot;Good&quot;.

Trusted to care in Crowborough, East Sussex

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Heather View

Welcome to Heather View

Heather View, our newly-refurbished care home in Crowborough, East Sussex, provides the best in residential, nursing and dementia for older people.

Our Crowborough-based team are fully experienced and all undergo specialist training when they join Care UK. We also provide residential care, nursing care and short-term respite care, as well as end-of-life care, so you can focus on what’s important.

At Heather View, our care home is designed with your loved one’s comfort and care in mind. Each of the 74 bedrooms at Heather View is light and spacious, with en-suite facilities, television, electronically adjustable bed, and a 24-hour nurse call system. Many have lovely views or open directly onto our gardens.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Beacon Road
Crowborough
East Sussex
TN6 1AS

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Book your respite stay in advance now

At Care UK, we understand the importance of a well-earned break. That’s why we are currently taking bookings for respite stays throughout winter.

Find out more

Stroke friendship café - free event at Heather View

This is an opportunity for those effected by a stroke to share stories and make new friends in a relaxed and friendly environment on the fourth Tuesday of each month, 2pm - 3.30pm.

Find out more

Stroke friendship café - free event at Heather View

Pie and a pint gentleman's club - free event at Heather View

Join us in our bar area for a sociable chat with other gentlemen in the local community over a pie and a cold pint on the third Tuesday of each month. Please call 01892 883784 for more information or to book.

Find out more

Pie and a pint gentleman's club - free event at Heather View

Carers café – free event at Heather View

Why not join us for our monthly carers support group on the first Wednesday of each month, 10am - 12pm.

Find out more

Carers café – free event at Heather View

Canine café - free event at Heather View

Bring your canine companion and meet other dog owners over coffee, cake and ‘pup-cake’ treats in the relaxed setting of our beautiful home on the fourth Tuesday of each month, 9am - 10.30am.

Find out more

Canine café - free event at Heather View

Toddler café - free event at Heather View

A chance to chat with other parents in a friendly and relaxed setting on the second Tuesday of each month, 9am -10.30am.

Find out more

Toddler café - free event at Heather View

Community cinema - free event at Heather View

Join us for our community cinema club, which is dementia friendly and offers a safe, social and supportive environment on the third Wednesday of each month, from 2pm.

Find out more

Community cinema - free event at Heather View

Have a look around our home

Residents at Heather View are free to enjoy our facilities, including a cafe, cinema room and hair and beauty salon.

View images and videos

A tour of Heather View

Life at our home

We help each resident, whatever their needs, to enjoy fulfilling and meaningful experiences. We'll get to know your loved one well – finding out as much as we can about their life, hobbies and interests. We’ll then create care and lifestyle plans that will enable them to get the most out of every day.

Activities room
Cafe
Church Services
Cinema room
Garden
Hair and beauty salon
Library
Lounge area
Minibus for outings
Music room
Pet friendly visits
Pub/ bar
Reminiscence room

Care at our home

At Heather View we offer a wide range of person-centred care. We undertake a full needs assessment of every prospective resident before they join us and all care is regularly reviewed.

Types of care offered

Healthcare services

Alternative therapies
Chiropody
Community support services
District nursing team
Movement therapy
Namaste care
Optician
Pharmacy service
Physiotherapy
Rehabilitation
Speech and language therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Heather View will provide your loved one with care that is completely tailored to their individual needs and wishes.

I’m passionate about my role and the home. I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.

Natasha KingHome Manager

Meet the rest of our team

Meaningful lifestyles at Heather View

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at Heather View care home.

‘Joy and laughter’ as students visit care home residents in Crowborough

Care home residents in Crowborough enjoyed a morning of games, poetry and jokes as they welcomed students from a local school as part of an intergenerational...

Sussex care homes host sports days for local community

With the Olympics fast approaching, care homes across Sussex are limbering up for their very own sporting tournaments.

Care UK shortlisted in 12 categories at the Care Home Awards

Care UK teams are celebrating after being shortlisted in 12 categories at this year’s Care Home Awards. The Care Home Awards recognise and reward excellence...

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Heather View care home.

They are exceptionally attentive to the needs of the residents, I'm completely satisfied with the care they give my loved one. I'm impressed with how they communicate with us as a family. They have activities every single day and they also have 1-to-1 sessions every week with the activity’s coordinator in their room.

Relative of a resident, March 2024

They are friendly and caring and treat my loved one with utmost respect. They are always aware of what’s going on with him, they keep an eye on him and let me know of any issues. They treat everyone as an individual, always smiling and encouraging, very caring.

Relative of a resident, March 2024

I know that my loved one is happy in the home and when I visit she’s a totally different person. The carers know exactly how to deal with a person with dementia, to make sure they are happy, to keep them calm and engaged as situations change. They are excellent and I'm so grateful to them.

Relative of a resident, March 2024

There is a high quality care of the staff at the home. I am very happy with the day to day care and loving nature shown.

Relative of a resident, August 2023

Mum has been really well looked after. They know who she is and also know who I am. It is just a lovely place.

Relative of a resident, August 2023

Care Home Awards 2023 Finalist - Best for Training and Development

Care Home Awards 2022 Winner - Best Continuing Covid-19 Response

Caring UK Awards 2024 finalist - Employer of the Year

Caring UK Awards 2024 finalist - Care Group of the Year

Greater Essex Careers Hub 2024 winner - Employer Encounter of the Year

Love Laundry Awards 2024 finalist - Care Home Group

National Dementia Care Awards 2024 finalist - Inspirational Leader in Dementia Care, Alison Butler

LaingBussion Awards 2024 finalist - Care Home Group of the Year

Leaders in Care Awards 2024 finalist - Andrew Knight, Executive of the Year

The National Care Awards 2024 finalist - Care Home Group (Large)

National Association of Care Catering Awards 2024 finalist - Catering Team of the year Award

Inhouse Recruitment Awards 2024 finalist - Candidate Experience

Inhouse Recruitment Awards 2024 finalist - Best Place to Work

Inhouse Recruitment Awards 2024 finalist - Use of Tech

UK Employee Experience Awards 2024 winner - Best Employee Experience Journey

UK Employee Experience Awards 2024 winner - Best Company to Work For (large company)

Care Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities

William Rathbone Awards 2024 winner - Executive Nurse Leadership

Stars of Social Care Awards 2024 winner - Recruitment and Retention Award

Dementia Care Awards 2024 finalist - The Dementia Friendly Business Award

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Public Sector Catering Awards 2024 winner - Care Catering Award

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Health Investor Awards 2024 finalist - Care provider of the year

Caring UK Awards 2023 winner - Care Group of the Year

Nursing Times Awards 2023 winner - Nursing in Social Care

Women Achieving Greatness in Social Care 2023 finalist

Engage Awards 2023 finalists

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Retirement home options

As you age, you might consider a new living arrangement. Discover what retirement homes are and how they differ from other facilities, like care homes.

What are live-in and domiciliary care?

Domiciliary care, or home care, is when a paid carer lives in or regularly visits your home. Find out if this type of care is right for you.

How to care for someone with Parkinson’s

Parkinson’s is a condition that leads to problems in the brain, causing people to have issues with their movement. It’s a progressive disease, which means it...

Trips and outings

Residents living in Care UK homes are offered a range of day trips and organised activities in their surrounding areas. These outings are a great chance for residents to get out and about and enjoy activities, exercise and a change of scenery.

Eastbourne Beach - Eastbourne
Ashdown Forest - East Sussex
Scotney Castle - Tunbridge Wells, Kent
Sheffield Park Gardens - Sheffield
Bluebell Railway - Sheffield Park, Uckfield
Drusillas Park - Berwick, Polegate
British Wildlife Centre - Newchapel, Lingfield

Nearby Homes

Heather View

East Sussex TN6 1AS

CQC Rating: Good

FAQs

Heather View offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, cinema room, minibus for outings and church services.

The CQC overall rating for Heather View is "Good".

Heather View offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Crowborough, East Sussex.

Yes, you can find more Care UK homes in these locations:

Care homes in East Sussex

Care homes in Crowborough

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Heather View

Heather View

Welcome to Heather View

At a glance

Book your respite stay in advance now

Stroke friendship café - free event at Heather View

Pie and a pint gentleman's club - free event at Heather View

Carers café – free event at Heather View

Canine café - free event at Heather View

Toddler café - free event at Heather View

Community cinema - free event at Heather View

Have a look around our home

A tour of Heather View

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

Meaningful lifestyles at Heather View

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What's going on

‘Joy and laughter’ as students visit care home residents in Crowborough

Sussex care homes host sports days for local community

Care UK shortlisted in 12 categories at the Care Home Awards

What others have to say

Your next steps

Help and advice

Retirement home options

What are live-in and domiciliary care?

How to care for someone with Parkinson’s

Trips and outings

Nearby Homes

Nearby homes

Nearby homes

FAQs

What facilities does Heather View provide?

What is Heather View’s CQC rating?

What types of care does Heather View offer?

Are there any other Care UK care homes in East Sussex?