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Getting to know you

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We take the time to get to know you and your loved one, putting each resident’s needs, desires and choices at the heart of the care we provide

A personal approach to dementia care

Moving home can be a daunting prospect, particularly for someone living with dementia.  We work with each new resident and their family to make this transition as smooth as possible by starting a ‘getting to know me’ profile for each individual as soon as they make the decision to move into one of our homes.  

Getting to know you

Your profile can include details of what you enjoy doing and eating, where you have lived, your important people and your favourite places.  

So we can deliver person-centred dementia care, each ‘getting to know me’ profile informs a care plan which outlines how you would like to continue living once you move into care. It will also include your hopes and aspirations for the future. This enables our teams to get to know you and your family as quickly as possible and help you settle into your new home and new way of life.

Our teams will continue to fill in your loved one’s ‘getting to know me’ profile, documenting any new activities, hobbies and experiences your loved one takes part in to ensure that you are kept up to date with their life in the home – even when your loved one can’t remember or communicate well. 

 

In a dementia friendly community, understanding replaces judgment, compassion replaces confusion, and inclusion replaces isolation.

Deputy Manager at Manor Lodge

Our teams take a person-centred approach to care planning which puts you and your personal choices at the heart of the care and support we provide.  No two care plans will ever be the same, and we understand the importance of evolving them over time. Our Resident of the Day programme brings together everyone from our Suite Manager and Head Chef to the Head Housekeeper and Lifestyle Lead to review each care plan once a month. This ensures we are adapting to changing interests, aspirations and care needs.

Find out more about how we provide person-centred care for your loved one.


What questions should I ask about dementia when looking for care? 

When visiting care homes, it’s important to understand the home’s approach to dementia. Be sure to ask about any training the team has undertaken and ask questions about how the care home caters to changes in behaviour, diet and sleeping patterns.  

Care UK’s homes also use design to influence dementia care – read more about our dementia friendly environments here. 

You can also ask to meet a home’s designated Dementia Champion. These team members have been specially trained to ensure their home works to the highest dementia standards. Learn more about choosing a care home here. 

Ready to find a care home near you? Use the find a care home search tool to get started.

FAQs

Have another question for our friendly team? Get in touch and they can answer anything else you might need to know.

At Care UK, we understand there are a lot of things people don’t know about dementia or aren’t comfortable talking about. That's why our campaign, The Big Dementia Conversation, encouraged the nation to get talking about dementia.


To be more dementia friendly, take a look at our online advice hub to learn about the less-talked-about symptoms of dementia. We feature conversations from real families sharing their experiences, and expert advice from Suzanne Mumford, Care UK’s Head of Nursing, Care and Dementia, and other Care UK dementia specialists on how to navigate them.


You can also learn to identify the early signs of dementia and read advice for interacting with people living with the condition by downloading a copy of our free guide, ‘Let’s talk about dementia’. 
 

Dementia affects everyone differently. While living in a familiar environment can be beneficial for people living with dementia, sometimes it’s just not possible to get the care your loved one needs at home.


We explore everything you should know about when someone with dementia should move into a care home in our help and advice hub, or you can take a look at our Do I need care? page for more answers to your question about care home living. To help set your mind at ease, we’ve also outlined some of the benefits of living in a care home for people living with dementia.
 

The word dementia is used to describe a set of symptoms that affect memory and behaviour, but there are numerous types of dementia and each person will have a unique experience. Some common symptoms of dementia that affect daily life include memory loss, difficulty concentrating or planning, struggling to communicate, confusion about time or place and changes in mood.


Dementia is a progressive disease, but the rate at which your loved one will show the signs will vary. Hear real life scenarios in our Big Dementia Conversation initiative or in our guide, ‘Let’s talk about dementia’. 
 

Dementia can cause your loved one to act differently, for example repeating questions, ‘walking with purpose’ (also referred to as wandering or pacing), sleeping at unusual hours and having delusions or hallucinations. 


Explore expert advice about navigating behavioural changes in our Big Dementia Conversation initiative or in our guide, ‘Let’s talk about dementia’.
 

Dementia can change the way your loved one communicates, but it’s still possible to have meaningful conversations. Our ‘Listen, talk, connect’ guide has tips for communicating effectively with your loved one.


Explore more advice from dementia experts in our dementia help & advice hub, including tips for celebrating Christmas with someone living with dementia and how to make the most of your visit with a loved one in a care home.