What is Cumberland’s CQC rating?

The CQC overall rating for Cumberland is "Good".

Cumberland

Q: What is Cumberland’s CQC rating?

The CQC overall rating for Cumberland is &quot;Good&quot;.

Trusted to care in Mitcham, Surrey

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Cumberland

Welcome to Cumberland

Cumberland is a comfortable and welcoming care home in Mitcham, Surrey, that provides quality residential, dementia and nursing care for older people.

Our Surrey home has activity and sensory rooms, a quiet room, a comfortable lounge and dining room, as well as inviting outdoor spaces that are wheelchair accessible. Bedrooms are spacious and cosy, with ensuite facilities, and your loved one can personalise their room however they wish. There’s also a 24-hour nurse call system and TV connection point in each room.

We get to know each new resident, from their physical needs through to their personality, what they like to do, where they used to live, their hobbies and interests. Then we set about creating care and lifestyle plans that are unique to them.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

67 Whitford Gardens
Mitcham
Surrey
CR4 4AA

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Fish and chip Friday - free event at Cumberland

Join us every third Friday of the month from 1pm for traditional fish and chips prepared by our talented chefs in a relaxed setting.

Find out more

Fish and chip Friday - free event at Cumberland

Life at our home

Our team believe that when a person is enjoying their favourite activities in a setting where they feel secure and cared for, they will feel happy and relaxed. We tailor activities to residents’ interests so that they can enjoy meaningful experiences every day. We might do arts and crafts, have a news review session, watch a film or do a reminiscence activity – everything is designed around the people we care for.

Activities room
Cafe
Church Services
Garden
Hair and beauty salon
Music room

Care at our home

The Cumberland team delivers a full range of quality care services. We always assess every prospective new resident before they join us, so we know we can provide them with the care and support they need.

Types of care offered

Healthcare services

Chiropody
Dentist
Namaste care
Optician
Speech and language therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Cumberland will provide your loved one with care that is completely tailored to their individual needs and wishes.

Every day in the home is different and I enjoy seeing residents adjust to the new environment and when they get better, seeing families smile after visits. I also have the joy of supporting and watching new staff learn and adapting to new ways of working.

Portia NleyaHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Cumberland care home.

My loved one is happy there… the staff are always quick to help when she needs something and they really understand what is going on with her… they spend time talking with her and getting her involved in things… she's a bit of a fussy eater, but they even have her eating regular meals and have made special arrangements for her.

Relative of a resident, March 2024

The staff are brilliant. They always treat my loved one so kindly and with respect. Whenever I visit someone always comes in to say hi to him and see if he needs anything. They treat him very well and they make an effort to get to know him, his likes and dislikes, his moods, his individual needs.

Relative of a resident, March 2024

The staff are so helpful and friendly, they keep you informed at all times. They are also very lovely and compassionate to both the residents and relatives.

Relative of a resident, August 2023

I am happy with the staff and facilities. The communication is above and beyond of what I could of hoped for! They are constantly in touch with you and when you go in they are very helpful. My dad smiles and they interact with him caringly. All round the best care service he has had so far.

Relative of a resident, August 2023

The staff are amazing! They are very caring and are good with him at all times. I'm very impressed with the tidniess and cleanliness of the home too.

Relative of a resident, August 2023

Care Home Awards 2022 - Best Facilities Management

Caring UK Awards 2024 finalist - Employer of the Year

Caring UK Awards 2024 finalist - Care Group of the Year

Greater Essex Careers Hub 2024 winner - Employer Encounter of the Year

Love Laundry Awards 2024 finalist - Care Home Group

National Dementia Care Awards 2024 finalist - Inspirational Leader in Dementia Care, Alison Butler

LaingBussion Awards 2024 finalist - Care Home Group of the Year

Leaders in Care Awards 2024 finalist - Andrew Knight, Executive of the Year

The National Care Awards 2024 finalist - Care Home Group (Large)

National Association of Care Catering Awards 2024 finalist - Catering Team of the year Award

Inhouse Recruitment Awards 2024 finalist - Candidate Experience

Inhouse Recruitment Awards 2024 finalist - Best Place to Work

Inhouse Recruitment Awards 2024 finalist - Use of Tech

UK Employee Experience Awards 2024 winner - Best Employee Experience Journey

UK Employee Experience Awards 2024 winner - Best Company to Work For (large company)

Care Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities

William Rathbone Awards 2024 winner - Executive Nurse Leadership

Stars of Social Care Awards 2024 winner - Recruitment and Retention Award

Dementia Care Awards 2024 finalist - The Dementia Friendly Business Award

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Public Sector Catering Awards 2024 winner - Care Catering Award

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Health Investor Awards 2024 finalist - Care provider of the year

Caring UK Awards 2023 winner - Care Group of the Year

Nursing Times Awards 2023 winner - Nursing in Social Care

Women Achieving Greatness in Social Care 2023 finalist

Engage Awards 2023 finalists

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Follow us on Facebook

Stay up-to-date with what's happening at the home on our Facebook page

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Retirement home options

As you age, you might consider a new living arrangement. Discover what retirement homes are and how they differ from other facilities, like care homes.

What are live-in and domiciliary care?

Domiciliary care, or home care, is when a paid carer lives in or regularly visits your home. Find out if this type of care is right for you.

How to care for someone with Parkinson’s

Parkinson’s is a condition that leads to problems in the brain, causing people to have issues with their movement. It’s a progressive disease, which means it...

Nearby Homes

Cumberland

Surrey CR4 4AA

CQC Rating: Good

FAQs

Cumberland offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, music room and church services.

The CQC overall rating for Cumberland is "Good".

Cumberland offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Mitcham, Surrey.

Yes, you can find more Care UK homes in these locations:

Care homes in Surrey

Care homes in Mitcham

Cumberland care home

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Cumberland

Cumberland

Welcome to Cumberland

At a glance

Fish and chip Friday - free event at Cumberland

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Your next steps

Follow us on Facebook

Help and advice

Retirement home options

What are live-in and domiciliary care?

How to care for someone with Parkinson’s

Nearby Homes

Nearby homes

Nearby homes

FAQs

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

Are you happy to accept 'Functional' cookies?

Cumberland

Cumberland

Welcome to Cumberland

At a glance

Fish and chip Friday - free event at Cumberland

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Your next steps

Follow us on Facebook

Help and advice

Retirement home options

What are live-in and domiciliary care?

How to care for someone with Parkinson’s

Nearby Homes

Nearby homes

Nearby homes

FAQs

What facilities does Cumberland provide?

What is Cumberland’s CQC rating?

What types of care does Cumberland offer?

Are there any other Care UK care homes in Surrey?